Refund Processing
At Cheapest Washable Rugs Online, refunds are typically processed within a few business days after the returned order is received at our warehouse. Upon arrival, the rug undergoes an inspection, and any applicable costs are deducted before the refund is issued. Once the inspection is complete and approved, you will receive a Refund Notification via email.
Please note that refunds cannot be issued until the item physically arrives at one of our warehouses and has been inspected. We appreciate your patience during this process. Our support team is here to assist with any return-related inquiries but will not tolerate abusive behavior. We reserve the right to cancel a return request if a customer exhibits rude or inappropriate behavior.
Return Options:
- Organized by Us: You may request our assistance in coordinating the return process.
- Self-Organized: Alternatively, you can arrange the return using your own courier service.
For third-party courier returns, we are not responsible for any errors or delays. Any claims related to courier issues must be directed to the respective courier company.
Additional Information:
- Returns must be professionally cleaned and repackaged to the same high standards in which the rug was received.
- While we absorb all shipping costs on purchases over $49, if the return shipping cost is unusually high, we will contact you with a quote. If you are dissatisfied with the quote, you are welcome to arrange the return through a courier of your choice.
Cheapest Washable Rugs Online is committed to making the return process as hassle-free as possible and does not profit from return fees. For further assistance or inquiries, feel free to email us at cheapestwashablerugs@gmail.com.